Service
Knowledge base
Help articles and a public help centre
Write help articles in internal or public spaces, send them for review and publish them. Published articles in public spaces appear in your organization’s public help centre, which anyone can open without signing in.
Open Knowledge base
Opens in RIO. You will be asked to sign in if you are not already, and you see it when your role allows.
Who uses it
Support teams, IT, HR and anyone answering the same questions twice.
What teams do with it
Publish a help centre
Put customer answers in a public space; customers search the help centre and say whether an article helped.
Internal how-tos
Keep processes for your team in an internal space that only staff can read.
Review before publishing
Send a draft to a reviewer, who publishes it once it is right.
Undo a bad edit
Restore any of the last 50 versions of an article.
Key features
- Spaces, categories and articles
- Drafts, review and publishing
- Public help centre with search and article feedback
- Images in articles
- Last 50 versions kept